Calendar privacy disclosure

About the calendar connection

The Culligan Des Moines CRM helps staff schedule customer appointments. Fusion maintains the application for Culligan Des Moines. Staff may choose Google Calendar or Outlook for scheduling. The Google Calendar connection is optional and does not provide access to Gmail messages or send email from a personal Gmail account.

Information accessed and stored

When you connect Google Calendar, the CRM receives your Google account identifier and email address to associate the connection with your CRM user account. It requests permission to see, create, change, and delete events on Google calendars you own. The current implementation uses your primary Google calendar.

The CRM stores connection information, encrypted authorization tokens, token expiration and permission information, connection/sync status, and identifiers linking CRM appointments to their calendar copies. It reads calendar-event information needed to identify scheduling conflicts and maintain its own appointment copies.

How the connection is used

The CRM checks your selected primary calendar for busy time when staff book or reschedule appointments. Office users receive a conflict indication rather than the titles or descriptions of your personal calendar events.

The CRM sends assigned appointment details to Google to create and maintain appointment copies in your calendar. These details can include the appointment time, customer name, address, and relevant appointment information. Updating, cancelling, or reassigning an appointment in the CRM can update or remove its corresponding calendar copy. The synchronization does not add attendees or send customer calendar invitations.

Appointment changes should be made in the CRM. Changes made directly in Google Calendar are not imported as changes to CRM appointments. The CRM does not intentionally change or delete unrelated personal calendar events.

Access and service providers

Google processes information sent to Google Calendar under your Google account's settings and Google's terms and policies. The CRM's hosting, database, and backup providers process information necessary to operate, secure, and recover the application. CRM access is controlled through staff accounts and application roles. Human access to Google data is limited to what is necessary for an authorized feature, support with your agreement, security, or legal requirements.

Google account and calendar information is used for the calendar features described here. It is not sold, used for advertising or marketing targeting, or used to train artificial intelligence models. Information received from Google APIs, including transfers of that information, is handled in accordance with the Google API Services User Data Policy and its Limited Use requirements.

Security

The CRM uses HTTPS for its calendar connection and encrypts the saved access and refresh tokens that authorize Google access. Staff authorize the connection through Google; the CRM does not ask for or store their Google password. Access controls and operational safeguards protect the application and its stored information.

Disconnecting and deletion

You can disconnect Google Calendar in My Account. Disconnecting clears the connection's saved access and refresh tokens and stops further calendar access through that connection. Existing CRM records and appointment copies already in Google Calendar are not automatically deleted by disconnecting. You can also revoke the application's access through your Google account.

Connection identity, event-mapping records, CRM appointments, and relevant operational/audit records can remain after disconnecting. Contact the support address below to request removal of stored Google connection information or help with calendar copies. Disconnecting does not immediately remove information from older recovery backups; backup copies are handled through the application's backup-retention and recovery process.

The integration does not copy your personal event titles or descriptions into the office's conflict display. It stores the connection and appointment-mapping information needed to provide and maintain the calendar feature; it does not create a general searchable copy of your personal calendar in the CRM.

Support

For questions about this calendar connection, your Google information, or a deletion request, email fusion.campaigns@gmail.com and identify the CRM account concerned. Do not include your Google password or authorization tokens.