About the CRM

The Culligan Des Moines CRM helps authorized staff manage customer records and appointments. Fusion maintains the application for Culligan Des Moines. Customer records and staff tools require a CRM account.

Staff can connect their own Google Calendar or Microsoft Outlook account for scheduling. The CRM publishes assigned appointments to the selected account’s primary calendar and checks it for scheduling conflicts. Appointments are managed in the CRM; changes made directly in an external calendar are not imported into CRM appointments.

Google Calendar is an optional connection for scheduling. It does not provide Gmail access. Sending CRM emails from a rep’s work address uses a separate Microsoft connection.

Read the calendar privacy disclosure for details about Google information, permissions, storage, and disconnecting.

For application support, contact fusion.campaigns@gmail.com.